Our Customer Service
How can we help?
Contact Us Now
What are you looking for?
The Farm Dream customer service is happy to help. Do you have a question about our products or are you just curious about us? Feel free to mail us or fill in the contact form!
To help you even faster, we have already answered some possible questions for you. Is your question not included? no problem! Even contact us using the contact details above.
The Farm Dream
Phone: +31 (0)6 18 19 22 59
IBAN: NL 68 RABO 0320 8941 34
T.N.V. Pixel Machine
Chamber of Commerce no: 69135355
Order and payment
We think it is important that the order and payment are done as easily and safely as possible. As soon as the checkout starts you enter a secure payment system.
Your transaction information will be encrypted. Doing this no one can look at your information.
Your data is safe with us and we, therefore, comply with privacy legislation. To view our privacy statement, click HERE.
When can I expect my order?
We aim to ship all orders placed before 5:00 pm on working days the same day. If you life in the Netherlands, your order will be delivered the next day.
Shipmets in the Benelux & Germany usually take 1 to 2 working days. Orders to France, Poland, Tjech Republic and Austria take anywhere from 2 to 7 working days.
Orders outside of these regions can take anywhere from 7 to 14 working days.
What are the shipping costs?
Since we offer to ship to almost all European countries the shipping can vary a lot. Here is a list with the estimates, this may vary based on VAT charges. | Netherlands € 6,50,- | Belgium € 9,95,- | Germany € 9,50,- | Poland € 19,50,- Ireland € 19,- | Luxembourg € 13,- | France € 15,- | Denmark € 15,- | Austria € 15,- | Italy € 16,- | Spain € 16,- | Slovak Republic € 17,- | Czech Republic € 17,- | Portugal € 18,- | Finland € 20,- | Sweden € 20,- | Hungary € 20,- | Slovenia € 21,- | Greece € 26,- | Croatia € 26,- | Bulgaria € 26,- | Lithuania € 26,- | Estonia € 26,- |
What payment options do you offer?
It is possible to pay securely via Ideal, creditcard, Klara, Bank Transfer and After Pay.
Do I have to create an account to order something from The Farm Dream?
No, you can also order from us without an account. We can only help you better if you do create an account with us. We will not use your data for anything, and you will not receive an automatic newsletter.
We are sorry that you want to return something. We would therefore like to hear how we can give you the best possible shopping experience.
You are not required to state a reason for the return, but you will help us improve the service. The feedback you can give as a customer is very important to us.
For returns ,click HERE.
How can I return my product?
We have created a special page to help your returns. To go to the return page, click HERE.
Within how many days do I have to return?
Because we want to offer you the best possible service, you have 90 days to return your order. So don’t worry, we are not in a hurry! Life is busy enough!