How can we help!

We currently don't offer time specific delivery. Ordering today before 22.00 will make sure your package gets shipped out today.

For Dutch, German and Belgium Customers, this usually means it will be delivered within 1 to 2 business days.

For orders outside of those countries we have fast delivery that can take anywhere from 2 to 7 days in europe.

Standard shipping normally takes 1-9 days. Next day shipping is available on all orders from The Netherlands, Germany and Belgium. International shipping times depend on the products and destination (estimated at checkout).

As someone needs to pay for shipping it's either you or us. So if there is free shipping applied, we arrange that for you.

Yes. In the ordering process you indicate that you want to pick up your package at a pick up point.

The same shipping prices and times apply.

If you need to get the fastest delivery possible it's best to get in touch with us directly either by phone or email.

We'll arrange for the order to be put up front in line and make sure it gets shipped out.

Since we offer to ship to almost all European countries the shipping can vary a lot. Here is a list with the estimates, this may vary based on VAT charges.

NOTE: Prices might change over time and this list is not always up to date. To know the exact price head over to the shopping cart and enter your address.

| Netherlands € 5,55 | Belgium € 5,55 | Germany € 5,55 | Poland € 9,95 | Ireland € 15,95 | Luxembourg € 9.85,- | France € 10.96,- | Denmark € 13.25,- | Austria € 11.75,- | Italy € 17,50 | Spain € 16,- | Slovak Republic € 17,- | Czech Republic € 13.5,- | Portugal € 17,- | Finland € 20,- | Sweden € 18.5,- | Hungary € 10.65,- | Slovenia € 21,- | Greece € 26,- | Croatia € 26,- | Bulgaria € 26,- | Lithuania € 26,- | Estonia € 26,- |

Sadly it's impossible to get all packages with you on time and in one piece.

But no worries, if there are any issues with the delivery, just get in touch and we'll sort it.

We've got a 100% satisfaction guarantee. So we won't stop helping until you are happy!

Items must be returned within 90 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, have any tags still attached, and include all the original packaging.

Before you send back your package, please fill in the return form.

To start, on most products is a warranty of 2 years. Because products should last at least 2 years with normal use.

If you run into any issues, get in touch and we'll have a look together at how to solve the issue.

If you want to refund an item or send it back for repair. Fill in the quick online refund/repair form or the contact form.

Your repair can be submitted through the online refund form or by contacting us through the contact form.

Place an order by adding products to your cart with the "add to cart" button. From there you will be able to go to your cart with the shopping cart icon at the right top of your screen.

Next there will be instructions taking your through the check out process to place your order.

Would you rather speak to an employee? Call the customer service.

The stock of each item can be found on the product page.

You can change your order if you have not received a shipping confirmation email. If you are unsure, contact our customer service.

If your address is wrong, feel free to contact us directly by calling or sending an email.

It might be that your package is already shipped out, but we'll arrange for it to come back to us and ship it to the right address.

We are sorry to hear you might not be satisfied with your order.

Of course, we are here to help.

The fastest way to get help is contacting the customer service.

It's our goal to make sure you are happy with your purchase, without any questions.

You can cancel your order in your account. Important to note, you can only do this as long as you haven't received a shipping confirmation email.

If it's already shipped, you may refuse it at the door or return it for free via the refund form.

You can return any item within 90 days of delivery.

For this you can use the online refund form.

If your product is broken, feel free to get in touch with the customer service and we'll ship out a replacement.

Yes, we don't have a physical store, so we offer a free 90 day return policy.

That way you can test out the products in your own time.

Don't like the product? You can return it by using the refund forms.

We offer a wide range of secure payment options.

Webshop

• iDEAL
• Creditcard (Visa or Mastercard)
• Apple Pay
• Bancontact
• Giropay
• Przelewy24
• Bank transfer
• SOFORT Banking

We currently don't offer after pay. You can use a credit card as this will be debited at a later time.

No, refunds are free. Pack your products in it's original package plus box and we'll arrange the shipment.

You can fill in the refund form and you will automatically receive a shipping label.

With the confirmation of your order you will receive an invoice.

Business invoice

Are you in need of an invoice without VAT for a business order?

Please get in touch with us directly before ordering. We'll arrange the invoice beforehand.

Business orders from outside The Netherlands can not be placed through the website.

We have a IBAN, but this is not used. We use an online payment system called Mollie.

With this you will get all the information for your bank transfer payment once you place the order.

With that will be the IBAN you need to use plus the reference for the order.